FAQ

What is Learn It Well?

Learn It Well is a platform that connects students with expert teachers for personalized lessons in various skills. We offer both online and in-person options with carefully vetted instructors.

How does Learn It Well work?

Students can browse teachers by skill, book lessons directly based on teacher availability, and enjoy a seamless learning experience. Our platform handles scheduling, payments, and communication between students and teachers.

Do you offer group lessons?

Not currently, but we will soon! Our 1-on-1 model ensures personalized attention for effective skill acquisition.

How are instructors selected?

All our teachers are professional performers with extensive teaching experience and proven student results. We verify their credentials, performance history, and teaching success before they join our platform.

Where are lessons held?

Online lessons are available for all instructors. In-person lessons are available for select instructors, held at the instructor's home or studio. Exact addresses are shared after booking.

What if I'm a complete beginner?

No problem! Many of our students start as complete beginners. When you book your lesson, you'll be able to select the instrument or skill you're interested in learning, your current level, and any specific goals you'd like to share with your teacher (such as "play pop songs" or "learn to read sheet music"). Your teacher will then tailor the lessons to match your goals and pace.

What tech do I need for online lessons?

A stable internet connection and your instrument. We recommend headphones for higher audio quality.

What are the most common mistakes new students make in their first lesson, and how can they be avoided?

The most common mistakes include arriving unprepared, setting unrealistic expectations, and hesitating to ask questions. To avoid these, make sure you have your instrument ready and any requested materials on hand before the lesson begins. Remember that learning takes time—focus on enjoying the process rather than expecting immediate mastery. Most importantly, don't be afraid to ask your teacher questions or request clarification. Your teacher is there to help you, and open communication ensures you get the most out of every lesson.

What if I am not satisfied with my lesson?

If you're unsatisfied with a lesson due to teaching quality or technical issues, contact our support team at liw@learnitwell.org within 48 hours of the lesson, explaining your concerns. We'll review your case promptly and initiate a mediation process with the teacher before issuing a refund or a free replacement lesson.

Can students reschedule a lesson?

Yes, students can reschedule lessons and change the type (in-person or online) only up to 24 hours before any scheduled lesson. If it’s fewer than 24 hours before the start of the lesson, you will not be able to reschedule or change before the lesson’s start time.

Can I change my online lesson to in-person, and vice versa?

Yes! If your teacher offers in-person lessons, you can switch between online and in-person at any time. Just go to your dashboard, select the lesson, click "Modify Lesson Details," and change the lesson type. Changes must be made at least 24 hours before the scheduled lesson.

What is the cancellation policy?

Students can cancel their lesson package (1, 3, or 5 lessons) at any time. To receive a full refund, the cancellation must be made within 24 hours of the original purchase date. After this 24-hour window, package cancellations are still allowed, but no refunds will be provided.

Individual lessons within a package can only be canceled with less than 24 hours before the lesson's scheduled start time. This policy ensures teachers are not left without adequate notice.

What payment methods are available?

Payments for lessons are securely processed via Stripe, allowing students to pay using credit or debit cards.

How do refunds work?

Refunds are processed back through Stripe to your original payment method and typically appear within 5-10 business days, depending on your bank or payment provider.

Do you offer any discounts?

Yes! Booking lesson packages (3 or 5 lessons) provides a discount compared to booking individual lessons.

How can I contact you with ideas, suggestions, and feedback?

You can reach out to us at liw@learnitwell.org. We'd love to hear from you.

Is there a mobile app available?

Not yet, but our website is fully mobile-responsive and works great on smartphones and tablets. We're exploring app development for the future.

How do you handle privacy and data security?

We take your privacy seriously. All personal information and payment details are encrypted and securely stored. We never share your information with third parties without your consent. For more details, please see our Privacy Policy .